SMS in your industry

MessageMedia's clients include UK organisations across every industry - we understand your unique needs. To find out how we can help you reach your business goals, contact us.

SMS buyers' guide

SMS is a relatively new industry with few entry barriers - novice resellers come and go at regular intervals. To ensure you choose a reliable SMS provider we recommend you ask these questions.

BUSINESS SMS CHECK LIST

WHEN IT COMES TO SMS, YOU GET WHAT YOU PAY FOR – TAKE CARE WHEN SELECTING AN SMS PROVIDER

Almost anyone can ‘set up shop’ and begin selling business SMS and wholesale SMS, and as such, the market is beset with small resellers that provide extremely unreliable messaging.

Our clients often come to MessageMedia after first trying a novice supplier selling budget SMS. The overwhelming response is that they wasted their time and money: messages not delivered, poor client service, and even suppliers going broke, thereby rendering pre-paid credits worthless.

To ensure you get what you pay for, we recommend you ask an SMS provider these questions:

1. How long have you been providing SMS?

Why it matters

Every month a new SMS operator sets up business on the web in the UK to resell international messaging; and every month another closes its doors - often leaving customers out of pocket after buying large amounts of 'message credits'.

>> MessageMedia is the largest SMS service provider in Australia and has been in operation since 2000.

2. Do you use 'UK Originated' messaging?

Why it matters

Most "UK" SMS service providers route their SMS traffic via overseas gateways to save money. They buy bulk or wholesale SMS from disreputable suppliers in Africa and India, then sell it to unsuspecting customers in the UK, who are unaware of the poor reliability and lack of coverage associated with ‘junk SMS’.

>> MessageMedia SMS is backed by UK carriers. We guarantee carrier grade reliability, our systems constantly monitor delivery speed to all networks, and our messaging is dynamically routed to ensure the fastest possible delivery time and 100% reliability.

3. Are you 'reselling' another company’s SMS, or did you develop your own technology?

Why it matters

SMS resellers often buy wholesale SMS but have limited knowledge of SMS technology. Their customer support tends to reflect this. These companies lack 'specialist' expertise and have difficulty delivering a quality service.

>> MessageMedia developed all our technology in-house, we’re a world leader SMS provider in the development of feature-rich, user-friendly SMS systems.

4. Who are some of your large corporate clients?

Why it matters

Large corporate customers are an indication the SMS provider has successfully navigated the due diligence processes that large corporates impose on suppliers. Their software and systems are scaleable and reliable, and their customer support is strong.

>> MessageMedia's corporate customers include: Hewlett Packard, DuPont, YMCA, Coca-Cola, Honda and Cadbury.

5. Are you used in 'mission critical' communication functions by any well known emergency organisations?

Why it matters

The reliability of an SMS service is key to whether it is trusted by your staff and therefore whether they will use it.

>> MessageMedia is used by emergency services who demand reliability, ie police and ambulance services.

6. Do you provide customer support for incoming phone enquiries?

Why it matters

A phone call is the fastest and easiest form of support for most businesses.

>> MessageMedia welcomes client support calls, and a real person will answer the phone!

7. Do you provide a Service Level Agreement (SLA)?

Why it matters

An SLA is a critical measure of the SMS service provider's commitment to reliable service.

>> MessageMedia's systems are fully redundant. Our service commitment exceeds that of every SMS service provider worldwide – we guarantee 100% uptime.

>> MessageMedia only provides SMS to commercial and government customers.

8. If I sign up for your service but cancel after a few weeks - will you provide a full 'money-back guarantee'?

Why it matters

An SMS provider that is confident enough to offer a money back guarantee knows that its service will meet client expectations.

>> MessageMedia offers a 30 day money back guarantee (including up to 20 messages per day free).

Whether you are looking for a standard business SMS, wholesale SMS or other SMS solution it's important to choose an SMS service provider with care. MessageMedia is the SMS provider trusted by UK business and government clients. Click here to see what some of them have to say about us.

 

 

Please check fields below

?
?

Free Trial available for Business, Government & NPO use only

Free trial
Contact us

Why MessageMedia?

  • Superior technology
  • Reliability
  • Experience
  • Simplicity
  • Value

Awards

Deloitte Technology
Fast 50 Awards
6 years running

Australian Small Business Champions
Finalist

Neller HR Champion Award
CEO Award, Finalist

Mobile Marketing & Advertising Awards
Best use of internet

Telstra Business Awards
Innovation Award, Finalist

8000 success stories and counting