SMS in your industry

MessageMedia's clients include UK organisations across every industry - we understand your unique needs. To find out how we can help you reach your business goals, contact us.

SMS buyers' guide

SMS is a relatively new industry with few entry barriers - novice resellers come and go at regular intervals. To ensure you choose a reliable SMS provider we recommend you ask these questions.

DELIVERING & MEASURING EXCELLENCE

WE’RE PASSIONATE ABOUT PERFORMANCE!

Every MessageMedian is expected to work to an exacting set of KPIs - and we use these KPIs to monitor our performance and ensure we’re delivering outstanding results. We’ve made them transparent so you can form your own opinions on our performance: 

Client outcomes/testimonials

Client satisfaction is the best measure of how well we’re doing our job. To make sure we keep a collective finger on the pulse, virtually every MessageMedian has regular contact with our customers. Account managers, our support team, the IT team, even our CEO speaks to customers regularly. 

100% uptime guarantee

At MessageMedia, we have no tolerance for SMS gateway downtime. We make this clear in our SLA. This ‘always on’ criterion is the central tenet of MessageMedia technology - 100% uptime is our minimum requirement, and this starting point guides all our development initiatives.  What’s more, we own our technology, which means we can impose our rigorous standards at every stage of the development process.

MessageMedia has multiple connections to UK and international carriers, which makes our service far superior to that offered by any single carrier. What’s more, our systems monitor delivery speed to all networks, and our messaging traffic is dynamically routed to ensure the fastest delivery times.

  • Click here to view our recent SMS gateway uptime performance.
  • Click here to view our Service Level Agreement and 100% uptime guarantee.

Customer service documentation

At MessageMedia, we’re mad about customer care. We are extremely thorough when recruiting for support roles, they receive in-depth training, and we have a range of KPI measurements that allow us to monitor exactly how we’re performing.

  • Click here to view support testimonials.
  • Click here to view last month’s average wait time for inbound customer calls.

Privacy and security

Our clients include organisations such as large, multinational banks, emergency services and police units who hold and disseminate highly sensitive information. To stay abreast of emerging privacy protocols, MessageMedia has a privacy/security process that provides top level protection from theft, fraud and hacking.

  • Click here to view our privacy and security policy.

Growth

Sustained growth is a clear measure of a company’s ability to deliver results – if the client isn’t happy, the business won’t grow! Our corporate growth has been recognised in the Deloitte Technology Fast 50 Awards for the last 6 years.

  • Click here to view the latest Deloitte Technology Fast 50 Awards report, or contact us for earlier versions.

MessageMedia Team surveys

One of MessageMedia’s primary objectives is to be recognised as the best workplace in Australia, and replicate that standard across all our international offices. To stay in touch with our team, we conduct two surveys through The Peter Berry Consultancy and Great Places to Work on an annual basis.

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Why MessageMedia?

  • Superior technology
  • Reliability
  • Experience
  • Simplicity
  • Value

Awards

Deloitte Technology
Fast 50 Awards
6 years running

Australian Small Business Champions
Finalist

Neller HR Champion Award
CEO Award, Finalist

Mobile Marketing & Advertising Awards
Best use of internet

Telstra Business Awards
Innovation Award, Finalist

8000 success stories and counting